Through this inspiring vision, this Multinational Media & Entertainment Group continued the expansion of their subscription on-demand streaming services throughout the World.
With high expectations of their potential customer base in Western-Europe and Latin America, and counting with less than nine weeks for the full deployment of a complex pre-sales and customer service solutions, there was no time to lose.
However, staffing was not an easy fix. The service required a multi-shoring (e.g: Onshore, Nearshore and Virtual) and multi-lingual solution covering languages like Spanish, Portuguese, Italian, French, or German, and full operating capabilities on channels like phone, email, chat or social media.
While the service was being launched, the COVID-19 pandemic was hitting the world, sensibly increasing the complexity and putting the launch at risk.